Privacy Policy

This privacy policy sets out how DOOR Training and Consulting India uses and protects any information that you give DOOR Training and Consulting India when you use this website.

DOOR Training and Consulting India is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

DOOR Training and Consulting India may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:
  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
  • whenever you are asked to fill in a form on the website, you can choose not to fill the form
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@doortraining.co.in
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@doortraining.co.in

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Shipping & Delivery Policy (Products)

We only caters to buyers within the Indian National Territory. Domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. DOOR Training and Consulting India (DTCI) is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). DOOR Training and Consulting India (DTCI) is in no way responsible for any damage to the order while in transit to the buyer. DOOR Training and Consulting India (DTCI) is proud to use EBS Pvt Ltd for fast, easy and efficient secure payments. All major credit cards are accepted.

Shipping & Delivery Policy (Services)

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on helpdesk@doortraining.co.in

How the delivery charge is calculated for multiple units and some products

The shipping charge is based on the weight of the product. For multiple products ordered from the same category the programme adds up the weight of all the units ordered and charges a single delivery fee.

Thus, a customer who orders three books weighing 200gms, 250gms and 400gms is charged a single delivery fee of a consignment weighing more than 500gms but less than one kg. The customer is not charged for three different consignments weighing less than 500gms each. Thus the customer will pay a delivery fee of Rs 85 for ordering the three books as a single order instead of Rs 142 if he orders them separately.

However, the delivery fee is calculated separately when a customer orders different products. Thus, if a customer orders a Book and Audio Book separately he will pay separate delivery charges for each product. This is because two speaprate orders have been placed and they maybe be sourced from different sources.

The minimum weight taken into account is 250gms (only for documents).

The weight of the product has been built in into the delivery charge of each product. This will automatically be added to the product cost at the payment stage.

Cancellation Policy

DOOR Training and Consulting India (DTCI) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping/ product or knowledge consulting.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the DOOR Training and Consulting India (DTCI) marketing team has obtained on special occasions or under special schemes company may run from time to time (during festivals, early bird discount, special promotional discounts) These are limited occasion offers and therefore cancellations are not possible.
  • DOOR Training and Consulting India (DTCI) may consider refund/replacement to the customer if it established that the quality of product delivered is not good.
  • The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 5 days of receipt of the products.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Refund Policy

We have a no refund policy for all our products and services. If you are, for any reason, not entirely happy with your purchase, please write to our customer service at helpdesk@doortraining.co.in. We will try our level best to ensure that we serve you in the best possible way. In rare/exceptional cases where the customer service team deems appropriate, we would be happy to issues a refund. Please include your order number (sent to you via email after ordering) and optionally tell us why you're requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by DOOR Training and Consulting India (DTCI) and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of DOOR Training and Consulting India (DTCI). We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, DOOR Training and Consulting India (DTCI) takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

DOOR Training and Consulting India
A-203, IRIS Technology Park,
Sector-48, SOHNA Road
Gurgaon-122018
info@doortraining.co.in

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