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Call Centre Outbound Training

The Call Centre, the organized telephone unit in which mostly Inbound and Outbound calls are made by different teams, is the stage on which the Outbound agent performs his or her daily work. Often the Outbound agents work with targets or according to a bonus system, sometimes as an individual, sometimes as an Outbound Team.

Agents who make outbound telephone calls in a Call Centre are active the whole day calling customers (for example to sell more to existing customers) or calling companies and organizations that can not yet be considered as customers in order to make commercial contact.

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