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Understanding your Customers

Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn’t succeed. The better you know your customer, the higher your chances of success. A better understanding of your customers is therefore one of the keys to running a successful business. Understanding your customers can help you make your product or service better. Much can be learned about the needs of your customers by listening to them. However, you will need more than listening skills to understand your customers properly. In this DOOR training program, you’tll learn about the first major components in understanding your customers.

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