As a manager or trainer you spend a lot of your time with people, working hard to jointly achieve set required goals. To this end, you not only need to make use of your team’s strengths, but you also need to identify areas of improvements. With you in charge, everyone’s talents are used to the full, which has a positive effect on people’s involvement and the relationship between you and your team.

The manner in which you coach, supervise and train, greatly determines the way your team performs as a whole. Train The Trainer program will make you aware of the effects of your attitude and behavior on your staff (and the results). You will learn how to stimulate, motivate and enthuse people and increase your effectiveness as a trainer/manager.

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Despite of having the best of the product and services our sales are just not reaching the expected benchmark? Before pitching the product, it is extremely important to understand the buying stage of the buyer. Researching the buyer stage and probing plays a significant role in selling process.

What are the different buying stages of the customer?

    • Satisfied stage
    • Acknowledge stage
    • Decision stage
    • Criteria stage
    • Measure stage
    • Investigate stage
    • Selection stage

How to probe customer on his current situation and latent need?

    • Ask open questions
    • Avoid asking about problems
    • Play your strengths
    • Use the topics and scope of your questions to demonstrate you have the credentials to deal with the matter discussed

Our solution” Customer Centered Selling” focuses on extremely important aspect of selling process . This sales training program of two days is robust program demonstrating the knowledge and skills to increase sales by expanding new clients portfolio, cross up selling, speeding up sales cycle/decreasing sales costs and convincing the unconvinced. This program make the sales representative understand the transition of the buyer at each stage and ways to convince him to reach the closing stage of the sales as well as reconsideration.

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The challenges in training begin with the first step of training and ends with the last step of training.
The various roadblocks of training seen in future are:

    • Need identification
    • Training Course
    • Training Delivery
    • Training Measurement

Need Identification:
“Learning without thought is labour lost. Thought without learning is intellectual death:”One of the major challenges of training is to identify the training needs. Training needs are based on the competencies identified by the organisation considering the fit between the work and the person. It is important to identify the behavioural and indicators adversely impacting the working of an individual. The search doesn’t ends here. It’s equally important to accept the need for training and looking forward to it positively. Training should not be conducted by an organisation because a training budget has been sanctioned. Training should be an integral part of overall organisational performance.

Training Course:
How many organisations realise that they need to conduct a training program which is in alignment with the strategic actions and vision of the organisation? At times organisations conduct a run of the mill program or a program that is conducted by everyone else. There has to be a proper identification of the program to be conducted in lieu with the need identification. The training courses should inculcate contemporary topics which are more relevant in today’s times. The topics should help management drive business and not just build foundational skills.
Training Delivery:
Training delivery plays a major role in contributing towards the success of a training program. Are the training programs engaging enough to make a participant sit for even a half day? Does the trainer follow the guidelines of various Instructional Theories? At times the feedback from participants comes saying that big AHA was missing from the training program.
“We are changing the model before we figure out what’s GOOD. Technology is needed but isn’t the magic elixir- we must figure out what works first, and apply the right technology second. The key is to figure out the framework around what makes the experience right- and then figure out the technology and delivery solution (online or classroom).Better courses are a must.” –Jim Trunick, Senior Director, Corporate Training and Development, Allergan.

Training Measurement:
One of the major roadblocks of training is measurement of training. The training programs needs to be measured in terms of ROI. The evaluation of training effectiveness is not only important but needful to know that the objectives of the training program are achieved. Training should begin with the end in mind. It should begin with an unambiguous purpose to measure and evaluate its effectiveness in terms of results.
These are the major challenges at each step of training. Organisations need to be vigilant in planning and implementing a training program at all levels because each level has its own significance. If any aspect at any of the steps is ignored, the overall execution of a training program gets affected adversely.
Henceforth, training programs have a life cycle and to flow a successful training program, all the training programs should follow a life cycle.

In the current era of globalization, we are constantly challenged with cross-cultural cooperation and coordination.However, many of us are unaware of cultural differences and their impact on our ability to work effectively. Professional success in a global setting is largely determined by our ability to appreciate various cultures and to address cultural differences competently and constructively.

This training program is intended to raise your awareness of the possibilities and issues related to working with sets of cultural values, beliefs and judgments different than your own. The corporate training also features the impact of culture on communications,teamwork and management.

You will begin by examining the various dimensions of diversity between people and
later understand how examining these differences transforms unnecessary bumps into effective jumps.

You will then focus on cultural diversity between people and analyze
the basic components of culture, as well as the sources of cultural differences. The next step will concentrate on describing models of cultural differences and applying them in a comparison between several cultures. Subsequently, you will be introduced to a strategy for managing cultural

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Sometimes we are simply unconsciously conscious. We walk around in the light of day, but we are unaware of where we are, where we’re going, or what we’re doing. Not until we have passed the exit do we realize that we have been virtually asleep at the wheel and have missed the destination we thought we were heading for. Here are five questions that will heighten your level of awareness and increase your ability to change your life and achieve the results you desire.

1 – What Are You Feeling?
Our feelings or emotional reactions are a powerful reflection of what we value. For example, if you are feeling angry, frustrated or disappointed, these emotions are a sign of some misalignment with your personal values—hot or negative emotions are symptoms of violated values. On the other hand, positive emotions or feelings like contentment, satisfaction, or excitement indicate that values have been affirmed.

Suppose your boss tells you that you did a terrible job on a recent presentation you worked many long hours to prepare. You may feel angry or frustrated because you believed that your hard work would be acknowledged and appreciated. When your expectations went unrealized, and you received feedback contrary to your perceptions of your effort, not only were your hopes dashed, but your values for hard work and superior performance were also violated.

If your performance had been praised you might have felt excited and pleased at the acknowledgement for a job well done, affirming your personal value for professional performance and the acknowledgment of appreciation. Pay attention to your feelings—they reflect alignment with your values.

2 – What Are You Observing?
From the time we awake each day, we observe what goes on around us. Ironically, though, we don’t observe what we are observing.

Earlier in life I had the opportunity to practice law, and I once had a client who asked me to help her with her seventh divorce. At one point I asked permission to pose a very personal question. She agreed, and I asked, “Do you ever wonder if the universe is trying to teach you something?”

Amused, she responded, “What do you mean?”

“I just wondered if you ever asked yourself what you might be doing that contributes to all of yourrelationships ending this way.”

She contemplated for a while, then smiled and asked, “Will you do my divorce or not?”

We often become so mired in the events of our daily lives that we do not realize when we are stuck. The old saying holds true: fish iscover water last. Instead, we should be both participants and observers of our lives. Our behavior and the resulting consequences of our actions are constantly sending us messages, as is the environment surrounding us, but we usually ignore those messages. The ability to objectively observe our experience allows us to consciously make different choices should we desire. Observe what you are observing.

3 – What Are You Interpreting?
Noticing how you interpret your own observations will help you understand your feelings (because thoughts create feelings) and will also help you recognize the particular slant or bias you mentally assign to your experience.

One counselor shared with me that she was surprised at how many people stayed in abusive relationships. She said that when she asked them why they stayed, the reply was always similar: “The devil I know is better than the devil I don’t.”

Two interpretations can be made about such thinking. These people might believe that either (1) it is easier to stay with what they know than to try something new, or (2) anyone else they might choose will be as bad or worse as the current partner. Notice how an awareness of your thinking can serve as the basis for understanding your choice of behavior— because thinking drives behavior.

Exposing your thinking and learning to challenge its accuracy is the key to improving your results. Just because you think something does not necessarily guarantee that it is an accurate representation of reality. Yet we get so caught up in the way we think about things that we seldom stop to challenge our thoughts for their accuracy. We often make assumptions that are incomplete or entirely inaccurate, and then breathe life into them by living them into being. It is crucial that you learn to check your thinking by evaluating or substantiating your observations. Notice your interpretations and challenge their accuracy.

4 – What Do You Want? And Why?
Knowing what you want is an exercise in identifying and clarifying your purpose and goals. Answering the questions “What do you want?” and “Why?” is about making conscious choices. A lack of clarity leads to unrealized aspirations. The clearer your intent, the greater the likelihood that you will be successful in achieving what you want.

An instructor of first-time skiers will usually caution, “Whatever you do, don’t look at the trees when you start heading down the hill!” Why? “Because that is where you’ll end up if you do—in the trees!” Stay out of the trees; get clear on what you want.

After identifying what it is that you want, ask yourself why you want what you want. Asking “why?” helps you to identify the values or rationale behind what you want. If your “why” is big enough, it will help you overcome the debilitating power of excuses or stories you usually tell to justify your lackof results. Understanding your “whys”—your values—will strengthen your resolve and increase your motivation to pursue your goals. Identify what you want and why to drive results.

5 – What Are You Focusing On?
Answering the question “What am I focusing on?” allows you to recognize when your what and why are out of alignment with your thinking and doing. Just as your feelings are a reflection of your alignment with your values, your results are a reflection of your focus. And where your focus goes, your energy follows.

A friend of mine recently discovered that he was not getting an expected raise and a promotion. For weeks after his discovery, all he could do was focus on what he didn’t get. He whined, stressed, and complained about the company, his boss, and his work. Focusing on what he didn’t get created more and more negativity. Finally his spouse, tired of all the drama, pointed out that his energies would be better spent focusing on what he ought to improve and change. Only then did he shift out of victim or “woeis- me” mode.

It is important not to focus on what you don’t want. The human brain does not understand “don’ts,” but it is very clear on “do’s.” For example, if you say, “I don’t what to be unhealthy anymore,” the brain registers “go ahead and eat your heart out.” Instead, you want to clearly focus your aspirations by stating, “I am thin, healthy, and full of energy.” Your remarkable brain understands these aspirations and will help you achieve these results.

Actually, the ski instructor mentioned earlier really should tell his novice skiers: “Whatever you do, always look downhill and pick out the path where you want to go.” Telling people not to look at the trees practically ensures that they will look at the trees— and create the very results the instructor is trying to avoid. Observe and refocus your focus.

We all have everything within us that we need to achieve results. The key to success is increasing our awareness of our feelings, observations, interpretations, what’s and why’s, and our focus.

Bottom line: Each of us is, in ourselves, the clue to what we can do and achieve.

John R. Stoker, Founder and President of Light Storm Consulting, Inc. and DialogueWORKS, Inc., has been immersed in organizational development and change for over 20 years. He has worked extensively with a number of companies, helping them increase their capacity to enhance effectiveness and improve results. As a facilitator and coach, John works with leaders to improve their business results and focuses on developing interpersonal skills they must have in order to lead. He has experience in the fields of leadership, change management, dialogue, critical thinking, conflict resolution, and emotional intelligence.

Many times a question arises- What is more important for a successful training? Content Developers are proud to say it’s CONTENT. Trainers are proud to say its DELIVERY. It’s an unending debate and argument of Content vs. Delivery. When you look into a training program in detail, you realise it’s actually both. A successful training is a deadly combination of content and delivery. Both the components have its own significance and contribution towards successful training program.

Content is like a brain for a training program and delivery is a heart of the training program. Like humans, a successful training program is incomplete without proper functioning of both these organs.

Content of the program should be in alignment with the needs and objectives of the training program. Content should be relevant with the strategic needs of the organisation. Content does not only need to be interactive but engaging and experiential. As it is rightly said “I hear and I forget, I see and I remember, I do and I understand. Content should give enough exposure to the participants on a topic. The content should be blend of learning and doing. At the same time, it should be contemporary and specific. Effective content follows the instructional design concepts and take care that it has inculcated all the three types of learning: Cognitive, Affective and Motor skills that is Knowledge, Attitude and Skills.

Delivery of the training program needs to be learning with a pinch of fun. You cannot make it monotonous or dull. Training delivery has a very powerful impact on participants. It might happen that the content is extremely relevant and an appropriate mix of learning and doing but if it is not delivered properly the content alone cannot create a learning. The objective of training should not be teaching but making participants learn and retain the concepts. The delivery of the training should relate with the life and experiences of the participants. They should connect with the content. Delivery is a channel through which participants connect with the content.

Apart from methodology and approach, there are other factors that make a perfect recipe of Training. The need identification and analysis, planning the training, executing and implementing the training also plays a major role in creating a successful training. Not only this, organisations need to create a learning environment to encourage the participants to learn and implement the same at workplace. The training should target the competency listed by the organisation.

The objective of training should not be learning but to nurture the people of the organisation and transforming their dysfunctional behaviour into functional behaviour that promotes learning climate in an organisation. Content and delivery play equal role in contributing towards a successful training. Both brain and heart is the lifeline of a training program. So without further debates, let’s make brain and heart work towards making a perfect recipe for a training program that will have a huge impact on the participants.

Negotiation means striving for a win win situation, aiming for satisfied customers, a healthy organization and personal success.It also means striving for maximum results without adversely affecting your relationship with the buyer. However, this road is full of pitfalls. You will have to deal with emotions and non-rational arguments.

The important thing is to stick to the agreements your company has made. During this course, you learn to deal with these barriers, allowing you to achieve win-win solutions in many different situations. Step by step, you will learn to confidently follow a balanced training. Its a must attend program for account managers, sales reps, sales consultants, and sales managers who regularly negotiate contracts, projects, and capital equipment.

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Changing means departing to new destinations. Change management is no longer a choice. Organizations wishing to be successful can no longer afford to view change as a periodic activity but change must be em-bedded in the culture of the organizations.

The most successful organizations understand the predictable impact of change on people and manage the process so that they can create the competitive advantage. Organizational change is successful only when employees ‘buy into’ and support new business strategies. Their backing is essential to building stronger teams, becoming more competitive, increasing the company’s sales and profitability, and providing better customer service and therefore returning customers. This powerful DOOR training creates individual awareness and action to face changes positively as an individual contribution to, or leader of change.

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Anchored in the “one-face-to- the-customer” philosophy, DOOR Training and Consulting extends to its customers an unrivalled sales excellence and sales management training programs. Your customers expect an exceptional and rewarding experience every time they do business with your company, and we at DOOR extend help for complete customer satisfaction. Your search ends here while looking for the best solutions for your sales channels, whether your employees are highly experienced or just star ting out.

Sales Excellence

Our body of work and research has a reservoir of training solutions ranging from teaching presentation skills to sales management to account management.

Aligning people processes and strategy
Any successful sales organisation must have a 100% alignment in its sales processes and business strategies and we at DOOR empower you with those strategies, building your business acumen and offering program’s to overcome all and every business challenge. Employees then become fully aware of the requirements to create a value proposition for their customers and they are able to act upon this, thanks to the training for sales we provide, emphasising customer satisfaction.

Hand in glove solutions
An empowered and educated sales team keeps the spine of any business organisation erect. DOOR extends tailor made and precise solutions for all such training needs. What we develop and deliver as best practice today is sure to become your standard in the future. Creating sales excellence is about creating the best fit between people, processes and strategies. We not only define a direction, we tailor solutions to your needs and ensure we teach sales skills, presentation skills and negotiation skills like no one else in the business does!

DOOR Training and Consulting India (P) Ltd. 

Organisations are as good as their people. High performance professionals are the key success factor for any company, it is a tall order to ensure employee motivation and consequent employee retention.

People Excellence

At DOOR we specialise in developing the knowledge, capabilities and motivation of your people and enable them to achieve your business targets.
As changes in both people and processes continue to evolve, DOOR’s training interventions integrate these changes into your identified competences to address real business issues.Thus skilling your people and carving a roadmap to not just employee retention but entire organisational development.

Our principals behind people excellence solutions
Assess, learn and improve
Building human capital is crucial to organisational development and is directly dependant on employee motivation, DOOR training programs help identify personal development needs and align them to their solutions, making for a happier workforce.

Coaching
Possibilities to support your people to grow include individual guidance, personal coaching , mentoring and giving tools to your people to exceed expectations. Executive coaching has been shown to be one of the most direct means of obtaining real change in attitude and employee motivation, leading to customer satisfaction and business growth.

Personal development
To increase efficiency and enhance productivity in your organisation, DOOR can help create competency based human resource approach. Using our train the trainer sessions allow internal facilitators the opportunity to train their own people according to the corporate culture.
Today’s tough business environment demands an equally trained people within a company, DOOR comes to this rescue and helps you strengthen inter personal skills that impact any business and it’s peoples growth.
DOOR Training and Consulting India (P) Ltd.

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