Creating Sales Excellence

November 26, 2011 in Sales Excellence | No comments

Anchored in the “one-face-to- the-customer” philosophy, DOOR Training and Consulting extends to its customers an unrivalled sales excellence and sales management training programs. Your customers expect an exceptional and rewarding experience every time they do business with your company, and we at DOOR extend help for complete customer satisfaction. Your search ends here while looking for the best solutions for your sales channels, whether your employees are highly experienced or just star ting out.

Sales Excellence

Our body of work and research has a reservoir of training solutions ranging from teaching presentation skills to sales management to account management.

Aligning people processes and strategy
Any successful sales organisation must have a 100% alignment in its sales processes and business strategies and we at DOOR empower you with those strategies, building your business acumen and offering program’s to overcome all and every business challenge. Employees then become fully aware of the requirements to create a value proposition for their customers and they are able to act upon this, thanks to the training for sales we provide, emphasising customer satisfaction.

Hand in glove solutions
An empowered and educated sales team keeps the spine of any business organisation erect. DOOR extends tailor made and precise solutions for all such training needs. What we develop and deliver as best practice today is sure to become your standard in the future. Creating sales excellence is about creating the best fit between people, processes and strategies. We not only define a direction, we tailor solutions to your needs and ensure we teach sales skills, presentation skills and negotiation skills like no one else in the business does!

DOOR Training and Consulting India (P) Ltd. 

Creating People Excellence

November 26, 2011 in People Excellence | No comments

Organisations are as good as their people. High performance professionals are the key success factor for any company, it is a tall order to ensure employee motivation and consequent employee retention.

People Excellence

At DOOR we specialise in developing the knowledge, capabilities and motivation of your people and enable them to achieve your business targets.
As changes in both people and processes continue to evolve, DOOR’s training interventions integrate these changes into your identified competences to address real business issues.Thus skilling your people and carving a roadmap to not just employee retention but entire organisational development.

Our principals behind people excellence solutions
Assess, learn and improve
Building human capital is crucial to organisational development and is directly dependant on employee motivation, DOOR training programs help identify personal development needs and align them to their solutions, making for a happier workforce.

Coaching
Possibilities to support your people to grow include individual guidance, personal coaching , mentoring and giving tools to your people to exceed expectations. Executive coaching has been shown to be one of the most direct means of obtaining real change in attitude and employee motivation, leading to customer satisfaction and business growth.

Personal development
To increase efficiency and enhance productivity in your organisation, DOOR can help create competency based human resource approach. Using our train the trainer sessions allow internal facilitators the opportunity to train their own people according to the corporate culture.
Today’s tough business environment demands an equally trained people within a company, DOOR comes to this rescue and helps you strengthen inter personal skills that impact any business and it’s peoples growth.
DOOR Training and Consulting India (P) Ltd.

Creating Leadership Excellence

November 26, 2011 in Leadership Excellence | No comments

“Management is doing things right;
Leadership is doing the right things”
-Peter Drucker

And we at DOOR Training and Consulting help you do the right things, we believe great leaders can be made. Against the backdrop of the current global economic climate, any organisational success banks heavily upon its leadership. Investing in developing leadership skills gives the much needed philip to any organizations growth. DOOR facilitates this growth with our solutions in leadership development, leadership training and even problem solving all related challenges.

Speakers Brochure PDF

Our leadership programmes help build team leadership and create results-oriented, people focused leaders who are then able to lead others and the business ahead with their developed leadership styles.

Are you achieving the business results your company aspires for? Do your managers know how to motivate employees in today’s business environment? Are your leaders truly leading your company? (bold and different font color here for these questions)

Research has revealed that the qualities employees want in their jobs are perfectly matched to the leadership qualities that managers can acquire, through leadership training to build in leadership excellence and higher performing and engaged managers. We at DOOR train to equip participants with the leadership skills necessary to motivate employees in the most productive ways possible. Our training programmes improve upon and help strengthen your leadership styles through application on the job and resulting in an efficient business leadership.

DOOR approach and objectives
Our training programmes are high energy and application based with clear and well defined modules covering all essential basic competences of being an effective leader. We target building skills for problem solving and leading with integrity and grit, we want your leaders to be role models to an engaged and motivated workforce. Our leadership programmes aid in initiating a critical and analytical leadership style that can be emulated by all sincere employees. Our internationally validated training programmes meet client’s business objectives through enhancement of skills and attitudes.

Thus DOOR dares to lead in the training domain where others hesitate to tread!
DOOR Training and Consulting India (P) Ltd.

Creating Call Center Excellence

November 26, 2011 in Call-Center Excellence | No comments

“The best job goes to the person who can get it done!”
-Napoleons Hill

The measure of any company’s success is its customer satisfaction graph that can surge upwards if your customer service exceeds clients expectations. There is not just a social responsibility attached to customer care, it’s the need of the hour to extend care and beyond. In today’s dynamic business climate, customers don’t just demand but expect it to be delivered and that too conforming to suit their needs. The corporate world is large and unless you deliver a 100% customer satisfaction, someone else will have an edge over your business.

Call center excellence

CAll CENTRE OPERATIONS and TELESALES OPERATIONS - Call centre and telesales operations are the norm of the day and are becoming lay increasingly important sales channels, both “inbound” and “outbound”. These call centre and telesales operations are an intrinsic part of internal sales departments and have become inseparable to redirect and strengthen company sales.

DOOR offers a wide array of training programmes in these areas, starting with fundamental call centres training courses right up to high level telesales training ensuring complete customer satisfaction.

EXCEEDING EXPECTATIONS
High customer satisfaction drives repeat business and gives a competitive advantage and a much higher customer reach
consequently. Call centre coaches and team supervisors stand to gain from the structured and tailor made solutions by DOOR
encompassing skills for active listening to effective communication and dealing with difficult situations. These call centre staff and coaches then become the voice of your organization and once trained become sensitive to customer needs and how best to handle them. They are the help desk agents and must extend the company services in the best light, exceeding customer expectations and keep bringing them back, thus adding value to sales and make your business a success story.
DOOR Training and Consulting India (P) Ltd.

TTI Success Insights Collection – Interviewing Insights – General & Sales Versions

November 24, 2011 in Sales Excellence | 1 comment

TARGETING TALENT
Finding the right talent for specific jobs is not just desirable, but ESSENTIAL to business success. Tools that add value to the hiring process are increasingly popular with human resource professionals, line managers and business owners. Much valuable employee time can be wasted in needlessly interviewing prospective employees whose talents are not suited to job openings.

CURBING TURNOVER COSTS
The costs of employee turnover can no longer be ignored and are widely advertised as being from 3 to 9 times annual salary — depending on the job level and experience of departing employees. Replacing talent quickly and accurately will effectively stop the drain on a company’s resources that is related to employee turnover.

TOOLS FOR EVERY BUSINESS
Interviewing Insights General and Sales reports are designed to assist companies to quickly and successfully prepare for the interview process. These helpful reports will target talent early in the hiring process and pave the way for second-level interviews and/or more in-depth assessments of specific capabilities (see TTI’s job-specific assessments in Sales, Customer Service,
Executive, etc.).

USE INTERVIEWING INSIGHTS FOR GENERAL JOBS
Use this assessment to prepare for a wide variety of initial interviews for jobs, including (but not limited to) the following :
- Administration
- Clerical
- Reception
- Staff Assistants
- Operations
- Warehouse Workers
- Technical Support, etc.

Report Contents: Interviewing Insights – General Version
• General Characteristics (Behavioral Description)
• Ideal Environment (Focus on Work Environment)
• Value to the Organization (Major Strengths)
• Interview Questions (Suggested Only)
• Success Insights™Graphs (Adapted and Natural Behaviors)
• The Success Insights® Wheel (Behavior as Compared to a Variety of Other Behaviors)
USE INTERVIEWING INSIGHTS FOR SALES JOBS
Use this assessment to prepare for initial sales position interviews and follow-up with successful candidates using the full TTI Success Insights Sales Version report.

Report Contents:Interviewing Insights – Sales Version
• Sales Characteristics (Behavioral Description of Sales Style)
• Ideal Environment (Focus on Work Environment)
• Value to the Organization (Major Strengths)
• Interview Questions (Suggested Only)
• Success Insights Graphs (Adapted and Natural Behaviors)
• The Success Insights® Wheel (Behavior as Compared to a Variety of Other Behaviors)

RESULTS/BENEFITS
An investment in the Interviewing Insights reports can yield important results and valuable benefits in several areas:
• Save time and effort in preparing for interviews.
• Target the right type of talent at the beginning of the hiring process.
• Identify suitable candidates accurately through behavioral profiling.
• Achieve successful hiring faster, saving both time and money. Begin using TTI Success Insights reports today and increase the success of your interviewing and hiring process!

DOOR Training and Consulting India (P) Ltd.

Welcome to Successful Stories

November 18, 2011 in Successful Stories | No comments

Welcome to Successful Stories