Giving Feedback

Approach

Feedback is the least expensive and most effective lever for influencing behaviour. Feedback-rich cultures are the reason successful businesses retain key people, create a positive working environment and motivate employees. Feedback tells a person how they are doing in a way that is specific to them when conveyed in a sincere way.

Topics

The Power of Feedback

The Art of Giving Feedback

Accountability

Feedback in All Directions

Managing Responses

Training Objectives

1. To give powerful feedback without feeling uncomfortable

2. Explain the differences between convincing & influencing

3. Motivate people to perform

4. Provide others with solid & honest feedback

5. Create a culture of feedback

Duration

One Day

Programme Schedule

Introduction & Welcome
Programme Objectives
Personal Objectives
The Power of Feedback

The Art of Giving Feedback
The Model
Magic Wands!
Effective Feedback Tools

What You Really Want to Say!
The Golden rules
Three Natures of feedback
Feedback & Coaching

Accountability
Blame .v. Feedback
Three Steps to Accountability
Accountability & Reward

Feedback in All Directions
Vertical & Lateral Feedback
Dealing with the Boss
Sensitive Feedback

Managing Responses
Personal Mastery
Confidence
SARAH Model

Personal Action Planning
Reflection, Discussion & Action Planning

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