At the end of the workshop the participants will be able to demonstrate the ability to
Examine how people communicate & miscommunicate with each other
Develop a systematic method for recognizing the behavior of our customers in terms of their needs
See ourselves as others perceive us…Learn how to build trust, and practice empathy and flexibility
Develop a “Game Plan” to resolve an important real-life communication gap
Ensure continued use of your new skills to bring results, again and again